Frequently Asked Questions

Are your sports trading card hobby boxes authentic?
Yes. All sports trading card hobby boxes sold by Cardoma are 100% authentic, factory-sealed, and new. We do not sell repacks or searched boxes.
Are your hobby boxes factory sealed?
Yes. Our hobby boxes are sold in their original factory-sealed condition. If a factory seal is broken when your order arrives, please contact us as soon as possible with your order information and photos so we can assist you.
Do you sell searched boxes or repacks?
No. Cardoma does not sell searched boxes or repacks. We are committed to providing collectors with authentic products in their original factory-sealed condition.
Where do you ship?
We currently ship across the United States.
Do you offer free shipping?
Yes. We currently offer Free Standard Shipping on all orders.
How long does it take to process my order?
Our standard handling time is 1 business day, Monday through Friday.
How long does delivery take?
Standard transit time is approximately 1–3 business days, Monday through Friday, after your order has been processed.
When is your order cut-off time?
Our stated order cut-off time is 11:00 PM EST (GMT-6).
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to update.
What should I do if my order has not arrived?
If your order has not arrived within 20 days, please contact us at contact@cardoma.shop with your name and order number so we can assist you.
Can I ship one order to multiple addresses?
We currently do not support multiple shipping addresses within a single order. If you need products shipped to different destinations, please place separate orders.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to make a change. Once an order has been processed or shipped, we may not be able to change the shipping address.
What is your return policy?
Eligible returns may be requested within 90 days of the delivery date. Please contact us before sending anything back so we can review your request and provide return instructions.
Do you accept returns of sports trading card products?
Eligible returns are accepted according to our Return Policy. Please contact us before returning any product so we can confirm eligibility and provide the appropriate return instructions.
What if my order arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the product and the issue. We will review the situation and work with you toward an appropriate resolution.
What if my hobby box arrives with a broken factory seal?
If a factory seal is broken upon arrival, please contact us as soon as possible with your order information and clear photos. Eligible claims may qualify for a replacement or refund within 14 days of delivery.
Do you charge restocking fees?
No. Cardoma does not charge restocking fees.
How long does it take to receive my refund?
After an approved return is received and inspected, we aim to process the refund within 7 business days.
What happens if my product is unavailable for replacement?
If an approved replacement is required but the original product is unavailable, we may provide a product of equal or similar value, subject to availability. If an identical replacement is not available, we may offer a comparable alternative or a refund, as applicable.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, Discover, and other payment methods available at checkout. All prices are listed in U.S. dollars (USD).
Is my payment information secure?
We use secure payment processing and industry-standard security measures to help protect your personal and payment information.
Does Cardoma store my full credit card information?
We do not directly collect or store your full payment card information. Payment information is handled through the applicable payment processing system.
Can Cardoma cancel or limit my order?
Yes. We reserve the right to refuse an order or limit quantities purchased per person, household, or order. These restrictions may apply to orders associated with the same customer account, payment method, billing address, or shipping address.

Still Have Questions?

Our team is here to help with questions about products, orders, shipping, returns, and anything else related to your Cardoma purchase.

Address: 205 6th Ave, Greeley, CO 80631, USA

Email: contact@cardoma.shop

Phone: +1

We’re passionate about sports trading cards and committed to providing collectors with authentic, factory-sealed hobby boxes and a reliable shopping experience.